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Terms of Use

Dated: August 17, 2020

Welcome to the Gertrude Hawk website, operated by Gertrude Hawk Chocolates Inc., (“Gertrude Hawk” “we,” or “our”) and located at http://www.gertrudehawk.com (the “Site”). The Site is provided as a service to our customers. The following terms and conditions (“Terms”) govern your use of this Site.

The Site is intended only for persons over the age of 18 and must not be accessed by any person who does not fit this description.

By accessing, viewing, or using the content, material, products or services available on or through this Site, you indicate that you have read and understand these Terms and Gertrude Hawk’s Privacy Policy, that you agree to them and intend to be legally bound by them. If you do not agree to these Terms, or if you are under 18 years of age, you are not granted permission to use this Site and must exit immediately.

If you have any questions concerning these Terms or wish to exercise your rights as described below, please contact Gertrude Hawk Chocolates, Inc., 901 Keystone Industrial Park, Dunmore, PA 18512, info@gertrudehawk.com or 1-800-822-2032.


General Restrictions on Use

You agree to use the Site and the products or services offered through the Site by Gertrude Hawk (the “Goods”) only for purposes that are permitted by these Terms in compliance with all applicable laws, regulations, and generally accepted practices and guidelines in the relevant jurisdictions. You may only use the Site and Goods as authorized in these Terms and for no other purposes.

You agree not to use the Site:

  • In any way that violates any applicable federal, state, provincial/territorial, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software);
  • To impersonate or attempt to impersonate Gertrude Hawk, a Gertrude Hawk employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen or account names associated with any of the foregoing); and
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm Gertrude Hawk or users of the Site or expose them to liability, or that may violate these Terms.

Without limiting the foregoing, you additionally agree not to:

  • Use the Site in any manner that could disable, overburden, damage, or impair the Site or any Gertrude Hawk systems, or interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site;
  • Use any bot, crawler, spider, scraper or other automatic device, process or means to access the Site or any information transferred through the Site, for any purpose, including monitoring, copying or transferring any of the content on the Site;
  • Use any manual process to monitor, copy or transfer any of the content on the Site or any information transferred through the Site, or for any other unauthorized purpose without our prior written consent;
  • Reproduce, duplicate, copy, sell, trade, or resell any aspect of the Site or the Goods for any purpose, including commercial purposes;
  • Reproduce, duplicate, copy, sell, trade, or resell any products or services bearing any trademark, service mark, trade name, logo, or other signifier owned by Gertrude Hawk in a way that is likely or intended to cause confusion about the owner or authorized user of materials;
  • Use any device, software or routine that interferes with the proper working of the Site;
  • Introduce any viruses, Trojan horses, worms, logic bombs or other material which is malicious or technologically harmful;
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site, including without limitation any information transferred through the Site, the server on which the Site is stored, or any server, computer or database connected to the Site;
  • Attack the Site via a denial-of-service attack or a distributed denial-of-service attack; or
  • Otherwise attempt to interfere with the proper working of the Site.

Intellectual Property

As between you and Gertrude Hawk, Gertrude Hawk owns all patent, copyright, trademark, trade secret, ideas, concepts, know-how, documentation or techniques or other intellectual property rights that may exist in (i) the Goods, the Site, any graphics, texts, icons, buttons, data or information we include in the Site, and any products, training materials, deliverables, and the Gertrude Hawk network or databases that may be utilized to provide the services (“Site Content”), and (ii) any information, data, trends, analyses, metadata or other data which may be derived from any of the foregoing that is derived or created by Gertrude Hawk by reference to the Goods and Gertrude Hawk’s databases and network. All Site Content is protected pursuant to copyright, trademark, patent, and other applicable laws. You shall not remove or alter any copyright notice or any other proprietary notice on the Site or on any Site Content. All names, trademarks, symbols, slogans, or logos appearing on the Site are proprietary to Gertrude Hawk or its licensors or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Content, other than the right to use the Site Content in accordance with these Terms.

You acknowledge that nothing herein will be deemed or construed to prevent Gertrude Hawk from carrying on its business activities, regardless of whether such parties are competitive with you. Gertrude Hawk will have the right to use techniques, methodologies, tools, ideas and other know-how gained during the course of providing the Goods and the Site in the furtherance of its own business and to perfect all other intellectual property rights related thereto, including patent, copyrights, trademark and trade secrets.

No right, title or interest in or to the Site or any of the Site Content is transferred to you, and all rights not expressly granted herein are reserved by Gertrude Hawk. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate patent, copyright, trademark and other laws.


Monitoring & Enforcement; Termination

Gertrude Hawk has the right to: (a) take appropriate legal action, including without limitation, referral to law enforcement, for any illegal or unauthorized use of the Site; and (b) terminate or suspend your access to all or part of the Site for any or no reason, including without limitation, any violation or suspected violation of these Terms. Without limiting the foregoing, Gertrude Hawk has the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone providing information on or through the Site. You waive and will hold harmless Gertrude Hawk and its affiliates, licensees and services providers, from any claims resulting from any action taken by Gertrude Hawk or any of the foregoing parties during, or as a result of, its investigations, and from any actions taken as a consequence of investigations by such parties or law enforcement authorities.


Registration

In order to access certain content, products, services, or benefits on the Site, you may be asked to register and create an account. As part of the registration process, you may be asked to click to agree to these Terms, and may then be asked to select or submit a user name and password. You are fully responsible for your account, including use of the account by any third party, and maintaining the confidentiality of your password. You may also be required to provide Gertrude Hawk with certain information about yourself including some types of personally identifiable information, including your phone number, address, email address, gender, and age. Any personal information that you provide to Gertrude Hawk via the Site is subject to our Privacy Policy, which is incorporated into these Terms by reference as if set forth fully herein.


User Comments, Feedback, & Other Submissions

Certain features of the Site may allow you to contribute other materials and information for access, use, viewing and commentary by other users to the Site (collectively, “Comments”). By posting Comments, you represent that you have the full legal right to provide the Comments and that use of the Comments by the Site and all other persons and entities will not: (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, regulation, or agreement; or (c) constitute disclosure of any confidential information owned by any third party. Upon your submission of Comments or other material or information to Gertrude Hawk, you grant Gertrude Hawk a worldwide, perpetual, irrevocable, transferable, license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense, the Comments, all without any compensation to you whatsoever. For avoidance of doubt, Gertrude Hawk shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. If you believe that any content or postings on the Site violate your intellectual property or other rights, please follow our Complaint Procedure in Section 13 of these Terms.


Payment & Ordering

All prices displayed on the Site are quoted in U.S. dollars. Gertrude Hawk may restrict delivery to addresses within the contiguous United States. Gertrude Hawk will add shipping and handling fees and applicable sales/use tax in accordance with its then existing policies. Gertrude Hawk reserves the right without prior notice to discontinue or change specifications and prices on products and services offered on its Site without incurring any obligation to you. Goods displayed on this Site are available while supplies last. Descriptions of, or references to, products or services on this Site do not imply endorsement of that product or service, or constitute a warranty, by Gertrude Hawk. The receipt by you of an order confirmation does not constitute Gertrude Hawk 's acceptance of an order. Prior to Gertrude Hawk's acceptance of an order, verification of information may be required. Gertrude Hawk reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from Gertrude Hawk. Gertrude Hawk reserves the right to limit the order quantity on any item and to refuse service to any customer without prior notification. In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, Gertrude Hawk shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your account charged. If your account has already been charged for the purchase and your order is canceled, Gertrude Hawk shall promptly issue a credit to your account in the amount of the incorrect price, or provide you with a refund at your election. The risk of loss and title for all products purchased by you and shipped by Gertrude Hawk pass to you upon Gertrude Hawk delivery to the carrier for shipment. The risk of loss and title for all products purchased by you and shipped directly by one of Gertrude Hawk vendors pass from such vendor to you upon such vendor's delivery to the carrier for shipment.


Disclaimers & Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, GERTRUDE HAWK DOES NOT MAKE ANY PROMISE, REPRESENTATION, GUARANTEE OR WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO THE SUFFICIENCY OF THE SITE AND THE GOODS TO BE PROVIDED HEREUNDER BY GERTRUDE HAWK, INCLUDING ANY WARRANTY AGAINST YOUR EQUIPMENT BECOMING DEFECTIVE OR INOPERABLE EVEN FOR REASONS THAT MAY BE RELATED TO BEARING PERFORMANCE, OR THAT THE SITE, THE GOODS, OR THE EQUIPMENT OR ANY OR ALL DEFICIENCIES, ERRORS, DEFECTS OR NONCONFORMITIES THEREIN WILL BE CORRECTED BY GERTRUDE HAWK.

The information presented on or through the Site, including any information provided to you which is requested through the Site (such as reports ordered via or based on information gathered via the Site), is made available for general information purposes. While Gertrude Hawk will endeavor to provide you with information that it believes to be accurate based on the information and data provided by you, Gertrude Hawk cannot and does not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on the information presented to you on or through the Site, including any information provided to you which is requested or received through the Site (such as reports ordered via or based on information gathered via the Site), is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site, or by anyone who may be informed of any of its contents.

You acknowledge and agree that any and all representations, promises, warranties or statements by Gertrude Hawk’s salesperson, representative or agent that differ in any way from the terms hereof shall be given no force or effect. If Gertrude Hawk furnishes you with any advice or assistance concerning any products, systems or work which is not required pursuant to these Terms, the furnishing of such advice or assistance shall not subject Gertrude Hawk to any liability whatsoever to you, whether in contract, in tort (including negligence), under warranty or otherwise.

YOUR USE OF THE SITE IS AT YOUR OWN RISK. THE SITE IS PROVIDED ON AN “AS IS” AND “WITH ALL FAULTS” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. NEITHER GERTRUDE HAWK NOR ANY PERSON ASSOCIATED WITH GERTRUDE HAWK MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE GOODS, THE SITE, THE SITE CONTENT, OR THE INFORMATION CONTAINED THEREIN. WITHOUT LIMITING THE FOREGOING, NEITHER GERTRUDE HAWK NOR ANYONE ASSOCIATED WITH GERTRUDE HAWK REPRESENTS OR WARRANTS THAT THE SITE OR ITS CONTENTS WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SITE OR GOODS THAT MAKE THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SITE OR ANY GOODS OBTAINED THROUGH THE SITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SITE REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

ANY PRODUCTS AND/OR GOODS DESCRIBED ON THE SITE ARE OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED. THE INFORMATION ON THE SITE IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.


Limitation of Liability

IN NO EVENT WILL GERTRUDE HAWK BE LIABLE FOR DAMAGES OTHER THAN ACTUAL AND DIRECT DAMAGES PROVEN EITHER IN A COURT OF LAW OR THROUGH ARBITRATION. IN NO EVENT SHALL GERTRUDE HAWK’S LIABILITY EXCEED THE PRICE YOU PAID FOR THE GOODS THAT ARE THE SUBJECT OF THE CLAIM. IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE TOTAL LIABILITY OF GERTRUDE HAWK AND ITS LICENSORS SHALL NOT EXCEED TEN US DOLLARS.

Without limiting the foregoing, you understand and acknowledge that Gertrude Hawk shall not be liable to you for:

  1. Any indirect, incidental, consequential, punitive or exemplary losses which may be incurred by you arising out of your use of, or inability to use, the Site or the Goods, including any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, or any loss of data suffered by you; or
  2. Any loss or damage which may be incurred by you as a result of: (1) any reliance placed by you on the completeness, accuracy, or existence of any information or materials made available through the Site, including any advertising; (2) any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Site or the Goods; (3) any changes that Gertrude Hawk may make to the Site or Goods, or for any permanent or temporary cessation in the provision of the Site or Goods (or any features within the Site or Goods); (4) the deletion of, corruption of, unauthorized access to, or failure to store, any content and other communications data maintained or transmitted by or through your use of the Site or the Goods; (5) the use of any products or services obtained on or through the Site; or (6) any other matter relating to the Site, the Goods, or the Site Content.

The limitations on Gertrude Hawk’s liability to you in this Section 8 shall apply whether or not Gertrude Hawk has been advised of or should have been aware of the possibility of any such losses arising.

IF YOU ARE DISSATISFIED WITH THE SITE, THE GOODS, OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.


Indemnity

You agree to defend, indemnify, and hold harmless Gertrude Hawk, its parents, subsidiaries, officers, directors, shareholders, members, employees, agents, affiliates, licensors and suppliers, from and against all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (a) your use of and access to the Site and Goods; (b) your violation of any of these Terms, including the Privacy Policy; and (c) your violation of any third party rights, including intellectual property or privacy rights. This defense and indemnification obligation will survive the termination or cessation of these Terms and your use of the Site. Gertrude Hawk reserves the right, at Gertrude Hawk’s own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder, and you shall cooperate in all reasonable respects in such defense. You may not settle any claim that is referenced or otherwise covered by this Section 9 without the prior written consent of Gertrude Hawk.


Arbitration

You and Gertrude Hawk agree that any disputes arising from or relating to these Terms or your use of the Site and/or the Goods, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, which cannot be resolved informally, shall be submitted to final and binding arbitration before one (1) arbitrator; provided, however, in the event that the dispute involves an allegation of liability in excess of $250,000 USD, three (3) arbitrators shall be used. Any dispute arising out of these Terms shall be resolved exclusively through final and binding arbitration conducted by the American Arbitration Association (the “AAA”) pursuant to its Commercial Arbitration Rules. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual; and an arbitrator must also follow and enforce these Terms, as a court would. All issues are for the arbitrator to decide, except that issues relating to arbitrability and the scope or enforceability of this agreement to arbitrate shall be for a court of competent jurisdiction to decide. Arbitration shall take place in Philadelphia, Pennsylvania, unless Gertrude Hawk elects otherwise.

The arbitrator will decide the substance of all claims in accordance with the laws of the Commonwealth of Pennsylvania. The arbitrator shall not be bound by rulings in prior arbitrations involving different Gertrude Hawk users, but is bound by rulings in prior arbitrations involving the same Gertrude Hawk user to the extent required by applicable law. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

You acknowledge and agree that you and Gertrude Hawk are each waiving the right to a trial by jury. You further acknowledge and agree that you waive your right to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and Gertrude Hawk otherwise agree in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of any class or representative proceeding.

In the event this Section 10 is held unenforceable, then the entirety of this Section 10 will be deemed void. Except as provided in the preceding sentence, this Section 10 will survive termination of the Terms and your use of the Site.

Notwithstanding the foregoing, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.


Governing Law & Jurisdiction

All matters relating to the Site, the Goods, and these Terms and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania without giving effect to its choice or conflict of law provisions or rules.

Subject to the arbitration requirements set forth herein, to the extent that any legal suit, action or proceeding arises out of, or relates to, these Terms, the Privacy Policy, the Site, or the Goods, such suit shall be instituted exclusively in the U.S. District Court for the Eastern District of Pennsylvania or the Court of Common Pleas of Montgomery County, Pennsylvania. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.


Operation of the Site & United States Law

The Site is controlled and operated from within the United States. Without limiting anything else, Gertrude Hawk makes no representation that the Site, Site Content, Goods, products, information, or other materials available on, in, or through the Site is appropriate or available for use outside the United States, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from outside the United States do so on their own will and are responsible for compliance with applicable laws.

The Site may only be used in compliance with applicable statutes or regulations relating to the export control laws and regulations of the United States, and any amendment thereof. The Site, the Site Content, and all underlying information and technology licensed hereunder shall not be accessed, downloaded, used, possessed, or otherwise exported or re-exported to (or to a national or resident of) any country outside of the United States without first complying strictly and fully with all export controls and other applicable laws that may be imposed by the United States Government or any country or organization of nations within whose jurisdiction you use the Site, the Site Content, or any underlying information or technology.


Notice of Infringing Content

To complain about and/or to provide notice of allegedly infringing materials on the Site, please contact us using the contact information provided above.


Miscellaneous

These Terms, including the Privacy Policy, constitute the entire legal agreement between you and Gertrude Hawk regarding the Site and govern your use of the Site, Goods, and any transactions you may have with Gertrude Hawk through the Site. These Terms completely replace and supersede any prior agreement or understanding, arrangement, undertaking, or proposal, written or oral, between you and Gertrude Hawk regarding these matters. In the event any other rule, code of conduct, or other matter posted on the Site conflicts with these Terms, these Terms shall govern. No oral explanation or oral information given by any party shall alter the interpretation of these Terms.

You understand that Gertrude Hawk may make changes to these Terms from time to time. Your continued use of the Site following the posting of changes to these Terms will be considered your consent to those changes. When these changes are made, Gertrude Hawk will make a new copy of the Terms available on the Site. You agree that Gertrude Hawk is under no obligation to provide you with notices regarding changes to these Terms. You understand that it is your responsibility to check the Terms regularly for changes.

You agree that any failure or delay by Gertrude Hawk to exercise or enforce any legal right or remedy contained in or made available by these Terms (or that Gertrude Hawk has the benefit of under any applicable law) will not be taken to be a formal waiver of Gertrude Hawk’s rights and that those rights or remedies will still be available to Gertrude Hawk. If any court of law, having the jurisdiction to decide a matter arising out of these Terms, rules that any provision of these Terms is invalid, then that provision will be removed from these Terms without affecting the rest of the Terms and the remaining provisions will continue to be valid and enforceable.

You hereby acknowledge and agree that we reserve the right at any time to modify or discontinue the whole, or any part of, the Site and the Goods, without notice, and that we will not be responsible or liable, directly or indirectly, to you or any other person or entity for any loss or damage of any kind incurred as a result of any such modifications or discontinuance.

These Terms are binding upon you, your heirs, executors, beneficiaries, successors and assigns and you may not assign these Terms to any other party without our prior written consent, which consent may be withheld in our sole and absolute discretion.

Gertrude Hawk Chocolates GOODIES Program Terms and Conditions

These terms and conditions (this “Agreement” or “Terms”) govern the Gertrude Hawk Goodies Reward Program (the “Goodies Program”). The Goodies Program is a program brought to you by Gertrude Hawk Chocolates (“Gertrude Hawk,” “we,” “us,” “our,” “ours”). Use of any membership in the Goodies Program (“Membership”) at any time subjects the user (“you,” “your,” “yours,” “Member”) to the provisions of this Agreement.

PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, THE GOODIES PROGRAM OR OTHERWISE PARTICIPATING IN THE GOODIES PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS OF PARTICIPATION, INCLUDING WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED BELOW, AND ANY ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PARTICIPATE.

Enrollment

No purchase is necessary to become a Member and there are no Membership fees.  Members are able to achieve Rewards status levels based on “Points” accumulated that entitle the participant to Goodies Program benefits, also known as “Rewards,” at Gertrude Hawk Chocolates Shoppes.  Rewards are subject to availability and may not be redeemed in combination with other promotions, special offers, discounts or coupons.

To enroll in the Goodies Program and begin accumulating credit toward Rewards status levels, visit any participating Gertrude Hawk Chocolates Shoppe and ask any sales associate to join the Goodies Program or create an account online at www.GertrudeHawkChocolates.com subject to availability.

Registration may require you to provide some or all of the following information: name, email address, physical address, telephone number(s), birthday, name, and marketing preferences. You may only have one Goodies Program account registered to you.

Earning Points

To receive Points for a qualifying purchase, present your name, phone number or email address before the point-of-sale at a Gertrude Hawk Chocolates Shoppe, in conjunction with, and at the time of payment, or log into your online account at www.GertrudeHawkGoodies.com to earn points for your qualifying purchase. Qualifying purchases may not be credited to a Goodies Program account after payment is made.  You will earn one Point for each whole dollar spent (excluding sales tax).  Purchases begin accumulating credit toward status levels and Rewards upon the first presentation of a Goodies Program card or ID at the time of a qualifying purchase on or after October 17, 2016, but Rewards cannot be redeemed until after 100 points have been reached.  At this time only purchases at Gertrude Hawk Chocolate Shoppes and online at www.GertrudeHawkChocolates.com  are eligible to earn Points, however, it is in Gertrude Hawk’s discretion to exclude certain items from earning points. 

Rewards

Rewards will be made available to Members after the Member earns Points at a certain level.  At 100 Points, the Member will receive a reward equal to $5 (five dollars).   REWARDS POINTS EARNED FROM PURCHASES DO NOT EXPIRE. Points will be unaffected and can continue to accumulate to the next Reward level.  Points received from special offers or incentives may EXPIRE.  Each offer will contain a number of days in which points are to be redeemed before points are forfeited.  Redemption of Rewards is subject to availability at the time of redemption.  See Rewards emails for details and full terms and conditions of Rewards offers, including applicable expiration dates. At this time, reward points can only be redeemed at Gertrude Hawk Chocolate Shoppes or online at www.gertrudehawkchocolates.com.

Rewards offers and updates will be sent via e-mail. Goodies Program participants can view and track qualifying purchases, status levels achieved and available points at any store register or online by logging into customer account.  We may also send point status emails periodically.  Gertrude Hawk reserves the right to change the number of status levels and to change the benefits and Rewards associated with each level in its sole discretion at any time.

Generally, once a Goodies Program participant achieves a status level qualifying the participant for a Reward, the Reward will be automatically added to the participant’s account within 24 hours.

Members may also be eligible for other special offers from Gertrude Hawk Chocolates, at Gertrude Hawk’s discretion, including bonus points for enrollment in the Goodies Program, and birthday month bonus points.  These offers are subject to change.

General Conditions

Memberships and benefits are non-transferable. Member consents to being asked at the point of sale or elsewhere for Member’s name and telephone number (or other contact information) so that we may confirm your Membership or update your account. Member also acknowledges that providing information is not required to complete a purchase transaction and is done voluntarily. We expect Members to submit and maintain accurate and current user information in connection with their Membership. Members may change their account information by: updating Member profile data at any store or by e-mailing webstore@gertrudehawk.com.

 

We are not responsible for correspondence that is lost, delayed, misdirected, or undeliverable, for any reason, including the failure of a Member to update their postal or email address.  If you change your account address to one that is not located within the 50 United States or Washington D.C., your Goodies Program account will be deactivated. Once deactivated, you will no longer be able to achieve status levels or receive or redeem benefits under your Goodies Program account. These Goodies Program Terms do not alter in any way the terms or conditions of any other agreement you may have with Gertrude Hawk for other products and services, or the terms or conditions of any other promotional offers or programs conducted by Gertrude Hawk from time to time. Your participation in the Goodies Program confirms your acceptance of these Goodies Program Terms and any such changes or modifications; therefore, you should review these The Goodies Program Terms and applicable policies and FAQs frequently to understand the terms and conditions that apply to the Goodies Program.

In addition, Gertrude Hawk’s determinations of participant eligibility or any questions or disputes arising under the Goodies Program, these Terms, or any other Goodies Program rules or restrictions shall be final and binding and not subject to challenge or appeal. Nothing in these Terms will limit Gertrude Hawk from exercising any legal or equitable rights or remedies that it may have. Gertrude Hawk is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of any e-mail as a result of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including, without limitation, any resulting error in computing qualifying purchases or any unavailability of Rewards, or any injury or damage to any participant’s or any other person’s computer or mobile device related to or resulting from participation in the Goodies Program.  If, for any reason, the Goodies Program is not capable of running as planned, including, due to errors of any kind or nature, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Gertrude Hawk which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Goodies Program, Gertrude Hawk  reserves the right in its sole discretion to cancel, terminate, modify, or suspend the Goodies Program or otherwise respond to the circumstances as Gertrude Hawk deems appropriate.

Cancellation; Termination of Membership

The term of your Membership shall commence on the date you register for a Goodies Program membership.  You have the right to cancel your Membership at any time.  You may cancel your Membership by notifying a sales associate at a Gertrude Hawk Chocolates Shoppe.  We may terminate your Membership at any time, without notice, for any reason in our sole discretion, including without limitation our belief that continued use of such Membership would violate any provision of this Agreement or applicable law. Without notice to you, Gertrude Hawk reserves the right to suspend any Goodies Program card and/or terminate your account and/or your participation in the Goodies Program if Gertrude Hawk determines in its sole discretion that you have violated these Goodies Program Terms, you have more than one Goodies Program account, or that the use of your Goodies Program  account is unauthorized, deceptive, fraudulent or otherwise unlawful.  In the event that your participation in the Goodies Program is terminated, then all accumulated Rewards in your account, and any status levels achieved, are void.

Modification and Termination of the Program

We may modify or substitute any of the benefits available under the Goodies Program and we may modify or terminate the Goodies Program at any time with or without notice.  Any changes or modifications will be effective immediately upon posting the revisions to www.Gertrudehawkgoodies.com, and you waive any right you may have to receive specific notice of such changes or modifications.

Member Privacy Policy

As a Member, the information we capture will be subject to the Gertrude Hawk Privacy Policy as amended from time to time in accordance with its terms. You may view the current version of the Gertrude Hawk Privacy Policy at any time online at http://www.gertrudehawkchocolates.com/privacy.

Disclaimers

LIMITATION OF LIABILITY. USE OF THE GOODIES PROGRAM  AND ANY OF ITS ASSOCIATED BENEFITS IS AT YOUR SOLE RISK. THE MEMBERSHIP BENEFITS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. GERTRUDE HAWK AND ITS PARENT, SUBSIDIARIES, AFFILIATES, DIRECTORS, OFFICERS AND AGENTS (COLLECTIVELY “MEMBERSHIP PROVIDERS”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MEMBERSHIP PROVIDERS MAKE NO WARRANTY THAT THE GOODIES PROGRAM WILL MEET YOUR REQUIREMENTS OR THAT THE GOODIES PROGRAM  WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.  MEMBERSHIP PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF MEMBERSHIP PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM:

1.   THE USE OR THE INABILITY TO USE THE GOODIES PROGRAM  OR ANY BENEFITS THEREOF;

2.   THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED VIA THE USE OF THE GOODIES PROGRAM;

3.   UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR GOODIES PROGRAM  DATA; OR

4.   ANY OTHER MATTER RELATING TO THE GOODIES PROGRAM.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

Governing Law

This Agreement, and the respective rights and obligations of the parties hereunder, shall be governed by, and construed in accordance with, the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Binding Arbitration

Member consents to have any controversy or claim arising out of or relating to this Agreement (including any breach thereof) or the Goodies Program settled by arbitration in or near Philadelphia, PA administered by the American Arbitration Association under its Commercial Arbitration Rules (including without limitation the Supplementary Procedures for Consumer-Related Disputes), and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated with any claim or controversy of any other party, including in the form of a class action. The foregoing shall not preclude Gertrude Hawk or any of its affiliates from seeking any injunctive or other relief in State or Federal courts.

Acknowledgement

This Agreement, including all documents referenced herein, represents the entire understanding between us and any user of the Goodies Program with respect to the Goodies Program and supersedes any other agreements, statements or representations. Any user of any portion of the Goodies Program is deemed to have

Changes to the Agreement

We may change the terms of this Agreement at any time by posting a revised Agreement on www.GertrudeHawkChocolates.com We may also notify Members of such change in writing by regular mail or via email to the address in the Member’s account. Any change shall take effect immediately, unless otherwise provided. You may view the current version of this Agreement at any time online at www.GertrudeHawkChocolates.com.

Eligibity

Only United States residents may participate.  The Goodies Program is intended for personal use only.  Commercial use is prohibited. The Goodies Program is not targeted toward, nor intended for use by, anyone under the age of 13. If you are between the ages of 13 and 18, you may only participate in the Goodies Program under the supervision of a parent or legal guardian who agrees to be bound by this Agreement.  Gertrude Hawk employees are not eligible to participate.

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