FREQUENTLY ASKED QUESTIONS
ORDERING & SHIPPING
Can I place an order to be shipped outside the United States?
We do not ship outside the United States due to the perishable nature of our chocolates.
Can I place an order to be shipped to warm-weather parts of the country?
Yes! We monitor the weather and suggest expedited shipping services when necessary to ensure the safe delivery of our chocolates.
What does it mean when "warm weather shipping" is in effect?
We monitor the weather and offer only expedited shipping services to ALL warm-weather destinations. We want to be sure your chocolates arrive in perfect condition. When the weather gets too warm, our shipping department takes extra care to make sure each chocolate arrives to your doorstep in perfect condition: cool and intact (no one likes melted chocolate). This means we may require expedited shipping or take extra packing precautions, which may increase shipping prices temporarily. You will be notified during checkout of shipping speeds and prices available.
Warm weather shipping does not apply to CT, DE, MA, ME, PA, MD, NH, NJ, NY, RI, or VT.
Can I ship to a P.O. Box or an APO/PO Address?
No, at this time we do not provide shipments to APO/PO addresses.
Do you offer same-day shipping?
At this time, we do not offer same-day shipping.
Do you offer free shipping*?
We offer shipping specials seasonally. Free shipping offers are not available during Summer months and do our best to minimize shipping costs whenever possible.
What payment methods do you accept for online orders/curbside?
We accept American Express, VISA, MasterCard and Discover credit cards, as well as payment via PayPal.
What is your return policy?
We want our customers to be completely satisfied with our delicious chocolate creations. We do our best to pack our chocolates to be delivered unmelted and ready to enjoy. If for any reason you are not happy with your order, contact us to help with return or replacements.
Every chocolate lover’s dream come true, being rewarded for eating chocolate! Gertrude Hawk Goodies is a reward program designed to reward you with free chocolate, special discounts and news about new products. Every item purchased in a Gertrude Hawk Chocolates Shoppe earns you points. Goodies rewards members will earn one point for every dollar spent! You’ll earn a $5 cash reward for every 100 points earned.
Log in to your account. Click "Account Information" in the left side menu. You can choose what information you would like to update.
IN-STORE PICKUP
In-Store Pickup Locations
In-Store Pickup is back! We are offering in-store pickup in 13 of our stores. Shop our website as you would for a normal online order, then:
- Proceed to checkout,
- Enter in all of YOUR information, address etc.
- Once all of your information is in, your shipping options will appear.
- Chose In-Store Pickup and the store location nearest you.
- Proceed to the next page, and place your order.
- Once your order is placed the store will contact you within 24 hours when your order is ready.
Dunmore Factory Store
909 Keystone Industrial Park
Dunmore, Pennsylvania 18512
570-342-3941
Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm
Dickson City Target Center
1124 Commerce
Dickson City, Pennsylvania 18519
570-382-3634
Hours: Mon-Sat: 10am-9:30pm, Sun: 11am-6:30pm
Kingston Village
742 Wyoming Ave
Kingston, Pennsylvania 18704
570-714-0628
Hours: Mon-Sat: 10am-8pm, Sun: 11am-5pm
Gettysburg Village Factory Store
1863 Gettysburg Village
Gettysburg, Pennsylvania 17325
717-334-9972
Hours: Mon-Thurs: 10am-8pm, Fri-Sat: 9am-9pm, Sun: 9am-7pm
North Plainfield
969 US Hwy 22 West
North Plainfield, New Jersey 07060
908-756-5687
Hours: Mon-Sat: 10am-9pm, Sun: 12pm-5pm
Mundy Street
174 Mundy St
Wilkes Barre, Pennsylvania 18702
570-824-7794
Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm
Summit Square
100 Old Lackawana Trail
Clarks Summit, Pennsylvania 18411
570-586-4198
Hours: Mon-Fri: 10am-9pm, Sat: 10am-6pm, Sun: 12pm-5pm
Vestal
1250 Vestal Parkway East
Vestal, New York 13850
607-748-1319
Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm
Dallas
Route 309
Dallas, Pennsylvania 18612-1237
570-675-5063
Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm
Erie Boulevard
3140 Erie Blvd
Syracuse, New York 13214
315-446-0401
Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm
South Side
940 South Washington Ave
Scranton, Pennsylvania 18505
570-961-2429
Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm
Romar
Route 750 Scranton Carbondale Hwy
Eynon, Pennsylvania 18403
570-876-4681
Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm
Wilkes-Barre Arena Hub Plaza
410 Arena Hub Plaza
Wilkes-Barre, Pennsylvania 18702
570-829-1482
Hours: Mon-Sat: 10am-9pm, Sun: 11am-6pm
CHOCOLATE CARE
Where should I store my chocolates?
We recommend storing your chocolates in a cool, dry place away from direct sunlight. Water and heat are the enemies of your delicious treats-- chocolate will melt in the heat and form condensation in humid conditions. Keep your chocolates between 60-70 degrees fahrenheit. A kitchen cupboard is an ideal place. Or, honestly, don’t store them at all! Chocolate is at peak flavor while it is fresh.
GENERAL QUESTIONS
Are your chocolates Kosher certified? Certified Kosher Gertrude Hawk Chocolate products are noted in product description. 
Do you have any discounts right now? The best way to get the inside scoop on any current deals, promotions and news is to follow us on Facebook, Instagram and Twitter. You can also sign up for our newsletter at the bottom of our website!
How can I request a donation for a community event or fundraiser? All donation requests should be summited online at: https://gertrudehawkchocolates.com/donation-request.
Due to the high volume of requests received, telephone, email and mailed inquiries regarding the donation status are discouraged.
FUNDRAISING
What type of fundraising options do you offer?
We offer Seasonal Brochures for Fall & Spring along with a great prize program to assist with growing your sales. We also offer a Chocolate Bar program year-round.
Do you require any money up front?
We do not require payment in advance.
What type of materials do you provide?
We offer FREE Sales Materials for all programs to help you achieve your fundraising goal.
How are orders packed?
All brochure orders are packed by individual seller for easy distribution.
What if something is wrong with the order?
All you have to do is report the problem within 3 business days of receipt and it will be taken care of for you.
