PUMPKIN SMIDGENS ARE BACK. MIX & MATCH 3 FOR $35

FREQUENTLY ASKED QUESTIONS

ORDERING & SHIPPING

Can I place an order to be shipped outside the United States?
We do not ship outside the United States due to the perishable nature of our chocolates.

Can I place an order to be shipped to warm-weather parts of the country?
Yes!  We monitor the weather and suggest expedited shipping services when necessary to ensure the safe delivery of our chocolates.

What does it mean when "warm weather shipping" is in effect?
We monitor the weather and offer only expedited shipping services to ALL warm-weather destinations. We want to be sure your chocolates arrive in perfect condition. When the weather gets too warm, our shipping department takes extra care to make sure each chocolate arrives to your doorstep in perfect condition: cool and intact (no one likes melted chocolate). This means we may require expedited shipping or take extra packing precautions, which may increase shipping prices temporarily. You will be notified during checkout of shipping speeds and prices available.
Warm weather shipping does not apply to CT, DE, MA, ME, PA, MD, NH, NJ, NY, RI, VT, or WV.

Can I ship to a P.O. Box or an APO/PO Address?
No, at this time we do not provide shipments to APO/PO addresses.

Do you offer same-day shipping?
At this time, we do not offer same-day shipping.

Do you offer free shipping*?
We offer shipping specials seasonally.  Free shipping offers are not available during Summer months. 

What payment methods do you accept for online orders/curbside?
 We accept American Express, VISA, MasterCard and Discover credit cards, as well as payment via PayPal.


IN-STORE PICKUP

In-Store Pickup Locations

In-Store Pickup is back!  We are offering in-store pickup in 13 of our stores.  Shop our website as you would for a normal online order, then:  

  • Proceed to checkout, 
  • Enter in all of YOUR information, address etc.  
  • Once all of your information is in, your shipping options will appear.  
  • Chose In-Store Pickup and the store location nearest you.
  • Proceed to the next page, and place your order.
  • Once your order is placed the store will contact you within 24 hours when your order is ready.

Dunmore Factory Store

909 Keystone Industrial Park

Dunmore, Pennsylvania 18512

570-342-3941

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Dickson City Target Center

1124 Commerce

Dickson City, Pennsylvania 18519

570-382-3634

Hours: Mon-Sat: 10am-9:30pm, Sun: 11am-6:30pm

Kingston Village

742 Wyoming Ave

Kingston, Pennsylvania 18704

570-714-0628

Hours: Mon-Sat: 10am-8pm, Sun: 11am-5pm

Gettysburg Village Factory Store

1863 Gettysburg Village

Gettysburg, Pennsylvania 17325

717-334-9972

Hours: Mon-Thurs: 10am-8pm, Fri-Sat: 9am-9pm, Sun: 9am-7pm

North Plainfield

969 US Hwy 22 West

North Plainfield, New Jersey 07060

908-756-5687

Hours: Mon-Sat: 10am-9pm, Sun: 12pm-5pm

Mundy Street

174 Mundy St

Wilkes Barre, Pennsylvania 18702

570-824-7794

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Summit Square

100 Old Lackawana Trail 

Clarks Summit, Pennsylvania 18411

570-586-4198

Hours: Mon-Fri: 10am-9pm, Sat: 10am-6pm, Sun: 12pm-5pm

Vestal

1250 Vestal Parkway East

Vestal, New York 13850

607-748-1319

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Dallas

Route 309

Dallas, Pennsylvania 18612-1237

570-675-5063

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Erie Boulevard

3140 Erie Blvd

Syracuse, New York 13214

315-446-0401

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

South Side

940 South Washington Ave

Scranton, Pennsylvania 18505

570-961-2429

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Romar

Route 750 Scranton Carbondale Hwy

Eynon, Pennsylvania 18403

570-876-4681

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Wilkes-Barre Arena Hub Plaza

410 Arena Hub Plaza

Wilkes-Barre, Pennsylvania 18702

570-829-1482

Hours: Mon-Sat: 10am-9pm, Sun: 11am-6pm

CHOCOLATE CARE

Where should I store my chocolates?
We recommend storing your chocolates in a cool, dry place away from direct sunlight.  Water and heat are the enemies of your delicious treats-- chocolate will melt in the heat and form condensation in humid conditions.  Keep your chocolates between 60-70 degrees fahrenheit.  A kitchen cupboard is an ideal place.  Or, honestly, don’t store them at all!  Chocolate is at peak flavor while it is fresh. 


GENERAL QUESTIONS

Are your chocolates Kosher certified? Yes!  All Gertrude Hawk Hawk Chocolates are certified Kosher.

Do you have any discounts right now? The best way to get the inside scoop on any current deals, promotions and news is to follow us on Facebook, Instagram and Twitter. You can also sign up for our newsletter at the bottom of our website!


FUNDRAISING

What type of fundraising options do you offer?
We offer Seasonal Brochures for Fall & Spring along with a great prize program to assist with growing your sales. We also offer a Chocolate Bar program year-round.

Do you require any money up front? 
We do not require payment in advance.

What type of materials do you provide?
We offer FREE Sales Materials for all programs to help you achieve your fundraising goal. 

How are orders packed?
All brochure orders are packed by individual seller for easy distribution.

What if something is wrong with the order?
All you have to do is report the problem within 3 business days of receipt and it will be taken care of for you.