FREE STANDARD SHIPPING with orders $75+!* Learn More

FREQUENTLY ASKED QUESTIONS

ORDERING & SHIPPING

Can I place an order to be shipped outside the United States?
We do not ship outside the United States due to the perishable nature of our chocolates.

Can I place an order to be shipped to warm-weather parts of the country?
Yes!  We monitor the weather and suggest expedited shipping services when necessary to ensure the safe delivery of our chocolates.

What does it mean when "warm weather shipping" is in effect?
We monitor the weather and offer only expedited shipping services to ALL warm-weather destinations. We want to be sure your chocolates arrive in perfect condition. When the weather gets too warm, our shipping department takes extra care to make sure each chocolate arrives to your doorstep in perfect condition: cool and intact (no one likes melted chocolate). This means we may require expedited shipping or take extra packing precautions, which may increase shipping prices temporarily. You will be notified during checkout of shipping speeds and prices available.
Warm weather shipping does not apply to CT, DE, MA, ME, PA, MD, NH, NJ, NY, RI, VT, or WV.

Can I ship to a P.O. Box or an APO/PO Address?
No, at this time we do not provide shipments to APO/PO addresses.

Do you offer same-day shipping?
At this time, we do not offer same-day shipping.

Do you offer free shipping*?
We offer shipping specials seasonally.  Free shipping offers are not available during Summer months. 

What payment methods do you accept for online orders/curbside?
 We accept American Express, VISA, MasterCard and Discover credit cards, as well as payment via PayPal.


GOODIES REWARDS

What is Gertrude Hawk Goodies?
Every chocolate lover’s dream come true, being rewarded for eating chocolate! Gertrude Hawk Goodies is a reward program designed to reward you with free chocolate, special discounts and news about new products. Every item purchased in a Gertrude Hawk Chocolates Shoppe earns you points. Goodies rewards members will earn one point for every dollar spent!  You’ll earn a $5 cash reward for every 100 points earned.
 
How does it work?
Simply buy delicious chocolates in store or online* and earn points. Goodies members will earn 1 (one) point for every dollar spent in any Gertrude Hawk Chocolate Shoppe or online at GertrudeHawkChocolates.com. To sign up, simply ask any sales associate to become a Goodies member. You will need to provide your name, a mobile phone number and email address at the register. (Don’t worry, we won’t call you or sell your info to anyone. We sell chocolate, not your personal information!)  Or, simply create a customer account online at GertrudeHawkChocolates.com Once you’re a member all purchases will begin to earn you points.
*Excludes all fundraising orders.
 
How do I check my Goodies rewards balance?
Create an account at GertrudeHawkChocolates.com and click “Reward Points” in your My Account window.  You can also view your points balance at any Gertrude Hawk Chocolates store.  Simply provide the sales associate with your name, email or phone number.
 
Do my points expire?
No. Points earned from purchases will accumulate until you decide to redeem them. Special offers, such as Welcome and Birthday Bonus points DO expire. Most bonus points will expire between 30 to 60 days.
 
I've submitted a product review, when will points be added to my account?
You can earn 25 points for each approved product review. You must be logged in to your account to submit product reviews.  Once your product review has been submitted, points will post to your account within 24-48 hours AFTER the review is approved. 2 approved reviews per month per account.
 
How do I change my email address or upate my account information?
Log in to your account.  Click "Account Information" in the left side menu.  You can choose what information you would like to update.
 
 

IN-STORE PICKUP

In-Store Pickup Locations

In-Store Pickup is back!  We are offering in-store pickup in 13 of our stores.  Shop our website as you would for a normal online order, then:  

  • Proceed to checkout, 
  • Enter in all of YOUR information, address etc.  
  • Once all of your information is in, your shipping options will appear.  
  • Chose In-Store Pickup and the store location nearest you.
  • Proceed to the next page, and place your order.
  • Once your order is placed the store will contact you within 24 hours when your order is ready.

Dunmore Factory Store

909 Keystone Industrial Park

Dunmore, Pennsylvania 18512

570-342-3941

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Dickson City Target Center

1124 Commerce

Dickson City, Pennsylvania 18519

570-382-3634

Hours: Mon-Sat: 10am-9:30pm, Sun: 11am-6:30pm

Kingston Village

742 Wyoming Ave

Kingston, Pennsylvania 18704

570-714-0628

Hours: Mon-Sat: 10am-8pm, Sun: 11am-5pm

Gettysburg Village Factory Store

1863 Gettysburg Village

Gettysburg, Pennsylvania 17325

717-334-9972

Hours: Mon-Thurs: 10am-8pm, Fri-Sat: 9am-9pm, Sun: 9am-7pm

North Plainfield

969 US Hwy 22 West

North Plainfield, New Jersey 07060

908-756-5687

Hours: Mon-Sat: 10am-9pm, Sun: 12pm-5pm

Mundy Street

174 Mundy St

Wilkes Barre, Pennsylvania 18702

570-824-7794

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Summit Square

100 Old Lackawana Trail 

Clarks Summit, Pennsylvania 18411

570-586-4198

Hours: Mon-Fri: 10am-9pm, Sat: 10am-6pm, Sun: 12pm-5pm

Vestal

1250 Vestal Parkway East

Vestal, New York 13850

607-748-1319

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Dallas

Route 309

Dallas, Pennsylvania 18612-1237

570-675-5063

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Erie Boulevard

3140 Erie Blvd

Syracuse, New York 13214

315-446-0401

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

South Side

940 South Washington Ave

Scranton, Pennsylvania 18505

570-961-2429

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Romar

Route 750 Scranton Carbondale Hwy

Eynon, Pennsylvania 18403

570-876-4681

Hours: Mon-Sat: 10am-8pm, Sun: 12pm-5pm

Wilkes-Barre Arena Hub Plaza

410 Arena Hub Plaza

Wilkes-Barre, Pennsylvania 18702

570-829-1482

Hours: Mon-Sat: 10am-9pm, Sun: 11am-6pm

CHOCOLATE CARE

Where should I store my chocolates?
We recommend storing your chocolates in a cool, dry place away from direct sunlight.  Water and heat are the enemies of your delicious treats-- chocolate will melt in the heat and form condensation in humid conditions.  Keep your chocolates between 60-70 degrees fahrenheit.  A kitchen cupboard is an ideal place.  Or, honestly, don’t store them at all!  Chocolate is at peak flavor while it is fresh. 


GENERAL QUESTIONS

Are your chocolates Kosher certified?  Certified Kosher Gertrude Hawk Chocolate products are noted in product description.

Do you have any discounts right now? The best way to get the inside scoop on any current deals, promotions and news is to follow us on Facebook, Instagram and Twitter. You can also sign up for our newsletter at the bottom of our website!

How can I request a donation for a community event or fundraiser? All donation requests should be summited online at: https://gertrudehawkchocolates.com/donation-request.  

Due to the high volume of requests received, telephone, email and mailed inquiries regarding the donation status are discouraged.


FUNDRAISING

What type of fundraising options do you offer?
We offer Seasonal Brochures for Fall & Spring along with a great prize program to assist with growing your sales. We also offer a Chocolate Bar program year-round.

Do you require any money up front? 
We do not require payment in advance.

What type of materials do you provide?
We offer FREE Sales Materials for all programs to help you achieve your fundraising goal. 

How are orders packed?
All brochure orders are packed by individual seller for easy distribution.

What if something is wrong with the order?
All you have to do is report the problem within 3 business days of receipt and it will be taken care of for you.

Want Free Chocolate?

Sign Up Today To Earn Goodies Rewards

Free Chocolate